Delivery & Returns

Order Confirmation

Once your order is placed, you’ll receive an email confirmation including your order details and reference number.

Dispatch Times

We aim to dispatch all orders within 2 business days, although this may vary depending on stock levels. In all cases, we strive to dispatch within 5 business days.

Delivery Service & Times

All orders to the USA are shipped via FedEx Tracked Delivery. Estimated delivery time is 7 working days from dispatch. However, delivery may take up to 12 working days depending on your location. These are estimated times only and we cannot guarantee specific delivery dates, as we rely on the performance of our delivery partners.

Shipping Costs & Surcharges

Due to variations in product size and weight, and incomplete data for some items, we use a value-based shipping model. We review and adjust this regularly to ensure it’s fair and sustainable.

International Delivery

We offer worldwide shipping via FedEx and other international delivery partners.

If you are ordering from outside the US, please contact us at sales@classicbikepartscheshire.com with your location and item list. We’ll provide a tailored shipping quote before you complete your order.

Returns Policy

We offer a 21-day return window from the date of delivery. You may return items for a full refund, exchange, or partial exchange, subject to the conditions below.

Conditions for Returns

1. Items must be returned at your own cost unless the item was sent in error.
2. Items must be returned undamaged, unused, and (where possible) in the original packaging.
3. Original postage costs are non-refundable unless we sent the item in error.
4. A 10% restocking fee may apply to certain items.
5. We are not responsible for parcels lost or damaged in transit. Please retain proof of postage in case you need to claim with your carrier.

Refunds will be processed via the original payment method (credit card or PayPal).

Return Address

Automax Ltd
Unit 11, Smethwick Works
Spring Road
Smethwick
West Midlands
B66 1PE
United Kingdom

For any questions about delivery or returns, contact us at:
Email: sales@classicbikepartscheshire.com
Phone: +1 888 433 1243

Your statutory rights are not affected.

How to Return an Item

If you need to return an item, please follow the steps below to ensure your return is processed smoothly:

Step-by-Step Return Process

1. Notify Us
   Email us at sales@classicbikepartscheshire.com within 21 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Package the Item
   1. Repack the item securely using the original packaging where possible.
   2. Ensure the item is unused, undamaged, and includes all original parts or accessories.
3. Include Return Information
   1. Inside the parcel, please include a note with your order number, name, and preferred outcome (e.g. refund or exchange).
4. Send the Parcel
   Ship the item to the return address below using a tracked delivery service:

Automax Ltd
Unit 11, Smethwick Works
Spring Road
Smethwick
West Midlands
B66 1PE
United Kingdom

1. • Return shipping is the responsibility of the customer unless the item was sent in error.
   • Keep your proof of postage in case you need to file a claim with your courier.

1. Receive Confirmation
   Once your return is received and inspected, we’ll notify you via email. Refunds will be processed back to your original payment method (credit card or PayPal) within 5–10 working days.